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Shaadi Joda

Refund Policy

Last updated: 20 October 2026

This policy explains when a payment for Premium membership on shaadijoda.com can be refunded. Premium membership is a digital service that starts as soon as it is activated, so payments are generally not refundable, except in the cases listed below. It should be read with our Terms & Conditions.

On this page
  1. Before you pay
  2. When we refund
  3. When we do not refund
  4. How to ask for a refund
  5. Processing time
  6. Cancelling membership
  7. Contact us

1. Before you pay

Basic registration is free, so you can create your profile, search and see how the website works before buying Premium. Please read the membership features and price on the membership page before paying.

2. When we refund

We will refund the payment in full in these cases:

  • Payment taken but membership not activated: the money left your account but Premium was not switched on, and we cannot activate it within 3 working days of your request.
  • Duplicate payment: you were charged more than once for the same membership. The extra payment is refunded.
  • Wrong amount: you were charged more than the price shown at the time of payment. The difference is refunded.

Failed payments where the amount was debited are usually returned to you automatically by your bank or Paytm within 5 to 7 working days. If not, contact us with the details.

3. When we do not refund

  • Once Premium membership has been activated, whether or not you use it.
  • If you change your mind, get married or engaged, find a match (on or off the website), or stop using the website.
  • If you did not get the number of matches, replies, interests or contacts you expected. Membership gives access to features; it does not guarantee results.
  • If another member does not reply, declines your interest, blocks you, or shares information that turns out to be wrong.
  • If your profile is not approved, or is suspended or removed for breaking our Terms & Conditions (for example false information, misuse of contact details or a fake profile).
  • For the unused part of a membership period.
  • For any request made more than 7 days after the payment date.

4. How to ask for a refund

Within 7 days of the payment, send us by e-mail or WhatsApp:

  • your name and the mobile number or e-mail registered on the website;
  • the payment date, amount and order number or UPI transaction reference;
  • a screenshot of the payment and a short description of the problem.

We will check the payment with the payment gateway and reply within 3 working days. Our decision will be based on the payment records.

5. Processing time

Approved refunds are made to the original payment method (the same card, bank account or UPI ID) within 7 to 10 working days. The time for the money to show in your account then depends on your bank. We do not refund in cash or to a different account.

6. Cancelling membership

Premium membership does not renew automatically, so there is nothing to cancel: it simply ends at the end of its period. You can stop using the website or ask us to delete your profile at any time; this does not make the membership refundable.

Contact us

For any question about this page, a complaint or a request about your account or data, contact:

We reply to complaints within 48 hours and try to resolve them within 30 days.